AI & Automation · AI Transformation · Hard · 35-45 min
A 12,000-person services company believes AI can automate or augment large parts of its knowledge work. The CEO wants a workforce strategy: where AI replaces tasks, where it augments people, what new roles emerge, and how to manage the change without gutting morale or capability. The board wants productivity gains; the CHRO is worried about a talent exodus and union exposure.
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