AI & Automation · AI Strategy · Medium · 25-35 min
A company's contact center handles 8M calls a year at roughly $6 per call. The COO wants generative AI to deflect 30% of volume within 12 months. The CX team worries about hallucinated answers and brand damage; the CFO has approved a pilot budget but wants the business case. You are asked whether 30% is achievable and how to roll it out safely.
The full evaluation rubric — including the signals interviewers reward and the red flags that sink candidates — is revealed in your scored report after a live run.
Run this case live: the interviewer pushes back the way a real consulting interviewer would, then scores your structure, math and recommendation with a full report.
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