Digital Transformation · Process Automation · Easy · 20-30 min

Automating Manual Back-Office Processes

The brief

An insurer's back office processes claims and policy changes manually — slow, error-prone, and expensive, with 600 staff in operations. Leadership wants to automate using a mix of RPA, workflow tools, and AI document processing, targeting a 25% cost reduction. You're asked where to start and how to capture the savings.

Where strong candidates start

The full evaluation rubric — including the signals interviewers reward and the red flags that sink candidates — is revealed in your scored report after a live run.

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