AI & Automation · AI Transformation · Hard · 35-45 min

Redesigning the Workforce Around AI

Last updated 2026-07-29

What is this case about?

A 12,000-person services company believes AI can automate or augment large parts of its knowledge work. The CEO wants a workforce strategy: where AI replaces tasks, where it augments people, what new roles emerge, and how to manage the change without gutting morale or capability. The board wants productivity gains; the CHRO is worried about a talent exodus and union exposure.

Where strong candidates start

  • Move from 'jobs' to 'tasks' — decompose roles into tasks and assess each for automate / augment / unchanged
  • Quantify the productivity opportunity and where headcount vs capacity actually changes

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