Operating Model · Deloitte
Deloitte GTOM (Global Technology Operating Model)
Deloitte GTOM (Global Technology Operating Model) is a case interview framework for operating model, governance, transformation. Use for technology operating model design and governance
When to use it
Use for technology operating model design and governance
Where it fits
Best for governance, implementation, and transformation value measurement
How to use it in a case
Design operating model around: Decision rights (clear accountability) → Structure (org chart) → Capabilities (what we do well) → Delivery model (in-house, outsourced, hybrid) → Governance (oversight, controls) → Value lens (how we measure digital value).
- Decision Rights. Clear accountability, escalations
- Structure. Org design, roles, spans of control
- Capabilities. Core competencies, build vs buy
- Delivery Model. In-house, outsourced, partnerships, gig workers
- Governance. Oversight, compliance, risk, change management
- Value Measurement. ROI, digital value metrics, benefit tracking
Case types
Operating Model, Governance, Transformation.
Source: Deloitte.