Operating Model
Operating Model 5-Lens Framework
Operating Model 5-Lens Framework is a case interview framework for operating model, transformation, organizational design. Use when the issue is less about technology selection and more about making execution work
When to use it
Use when the issue is less about technology selection and more about making execution work
Where it fits
Best for transformation, reorganization, and change management cases
How to use it in a case
Assess and design all 5 lenses holistically: Structure (org chart, spans/layers), Governance (decision rights, escalation), Processes (how work flows), People/Skills (capability, talent model), Technology/Tooling (systems, tools). Address gaps in each lens to enable execution.
- Structure. Organization chart, roles, spans of control, accountability
- Governance. Decision rights, escalation paths, approval authorities, committees
- Processes. Workflows, hand-offs, key processes, cycle times
- People & Skills. Talent model, capability gaps, development, incentives
- Technology & Tooling. Systems, tools, platforms that enable operations
Case types
Operating Model, Transformation, Organizational Design.
Source: McKinsey 7-S variant.