Accenture · Technology / Operations · Intermediate · 25-35 min

Evaluate IT operations outsourcing opportunity

Last updated 2026-07-29

What is this case about?

A Fortune 500 healthcare company operates a 500-person IT operations team with high costs and inconsistent service levels. Leadership is considering outsourcing IT infrastructure and support services to reduce headcount and improve quality. Assess the opportunity and develop an outsourcing strategy.

Where strong candidates start

  • Cost structure and benchmarking
  • Service level requirements

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