Accenture · Technology / Operations · Intermediate · 25-35 min
Evaluate IT operations outsourcing opportunity
Evaluate IT operations outsourcing opportunity is an intermediate Accenture technology / operations case interview that runs 25-35 min. Quantify savings opportunity, identify risks, design an outsourcing approach that meets service levels and financial targets. A strong answer works through 5 phases: Cost structure and benchmarking; Service level requirements; Vendor selection and management; Transition risk and mitigation; Retained team size and skills.
Last updated 2026-09-05
The brief
A Fortune 500 healthcare company operates a 500-person IT operations team with high costs and inconsistent service levels. Leadership is considering outsourcing IT infrastructure and support services to reduce headcount and improve quality. Assess the opportunity and develop an outsourcing strategy.
How to approach it
- Cost structure and benchmarking
- Service level requirements
- Vendor selection and management
- Transition risk and mitigation
- Retained team size and skills
What a strong answer does
- Quantify savings opportunity, identify risks, design an outsourcing approach that meets service levels and financial targets.
- Outsource 60% of IT ops focused on commodity services (help desk, server management). Retain core infrastructure and security in-house. Phased transition over 18 months to manage risk and maintain business continuity.
Practice drills
- Segment IT operations by complexity and outsourceability.
- Build a cost model showing savings opportunity.
- Outline a 18-month transition plan with go-live milestones.
- Design how to manage vendor performance post-transition.
Why this case
Tests ability to evaluate organizational restructuring, cost-benefit analysis, and vendor management strategy.
Adapted from Accenture Outsourcing case (official sample).
Cases are written in each firm's style, written and reviewed by working consultants; they are not the firms' own published cases.