GenAI rollout, workforce redesign, data & AI strategy. These cases aren't tied to any firm — they can come up in any consulting interview.
A company's contact center handles 8M calls a year at roughly $6 per call. The COO wants generative AI to deflect 30% of volume within 12 months. The CX team wo…
A 12,000-person services company believes AI can automate or augment large parts of its knowledge work. The CEO wants a workforce strategy: where AI replaces ta…
A retailer's CEO has told the board the company will be 'AI-first,' but there's no data foundation, unclear ownership, and a dozen disconnected pilots that neve…
Not affiliated with any firm. Cases are independent practice material inspired by public industry knowledge.