Diagnostic Framework
PPT Framework (People, Process, Technology)
PPT Framework (People, Process, Technology) is a case interview framework for all case types. Use for simple, high-level problem diagnosis when issue is unclear
When to use it
Use for simple, high-level problem diagnosis when issue is unclear
Where it fits
Best for diagnostic cases, troubleshooting, and initial problem structuring
How to use it in a case
Assess problem across 3 dimensions: People (skills, culture, organization), Process (workflows, efficiency, governance), Technology (systems, tools, capabilities). Often the issue is not just technology but organizational or process related.
- People. Skills, culture, change readiness, organization structure, incentives
- Process. Workflows, cycle times, hand-offs, governance, controls
- Technology. Systems, tools, infrastructure, capabilities, architecture
Case types
All case types.
Source: Industry standard.