PwC · Operations / transformation · Intermediate · 25-35 min

Modernize an operating model without losing control

Modernize an operating model without losing control is an intermediate PwC operations / transformation case interview that runs 25-35 min. Design a modernization path that improves performance while keeping governance intact. A strong answer works through 3 phases: Current-state bottlenecks; Target operating model options; Change and governance considerations.

Last updated 2026-09-05

The brief

A client wants to modernize how work gets done, but leadership worries about disruption and unclear ownership.

How to approach it

  1. Current-state bottlenecks
  2. Target operating model options
  3. Change and governance considerations

What a strong answer does

  • Design a modernization path that improves performance while keeping governance intact.
  • A strong answer should blend operational logic, risk awareness, and stakeholder management.

Practice drills

  • Map the current pain points before naming solutions.
  • Separate design choices from rollout choices.
  • Recommend a phased transformation plan.

Why this case

PwC describes its interviews as realistic business scenarios that test how you approach problems out loud.

Adapted from PwC official case interview style: realistic client scenarios (official theme-based practice).

Cases are written in each firm's style, written and reviewed by working consultants; they are not the firms' own published cases.

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